Terms of Service

Last updated: 6 August 2026

Vinyard is a trade name used by Sagi Kirma, an individual sole proprietor registered in Israel as an exempt dealer (עוסק פטור) (“Vinyard”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern access to and use of the AI-assisted customer-messaging platform available at getviny.com and its applications (the “Service”). These Terms form an agreement between Sagi Kirma and the person or organization using the Service (“Customer”, “you”, “your”). By creating an account, signing an order, or using the Service, you agree to these Terms. If you act for an organization, you represent that you have authority to bind it. The Service is intended solely for business and professional use, not personal, family, or household use.

1. The Service

Vinyard lets businesses connect messaging channels such as the WhatsApp Business Platform, receive customer messages in a shared inbox, and send replies using team members, optional AI-generated responses, and automation flows. If enabled, the Service can also check availability and create, reschedule, cancel, or update invitations for appointments in a connected Google Calendar. We may improve, add, change, or discontinue features. We will provide reasonable notice when a change materially reduces the core functionality of a paid Service, unless urgent legal, security, or third-party circumstances make advance notice impracticable.

2. Accounts & eligibility

You must be at least 18 and legally able to form a binding contract. You must provide accurate, current information; keep account and integration credentials secure; limit access to authorized users; and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for your team members’ compliance with these Terms.

3. Your responsibilities

• Compliance. You will use the Service in compliance with all applicable laws and with the terms and policies of the messaging platforms you connect — including the WhatsApp Business Messaging Policy and Meta’s platform terms.
• Privacy, consent & notice. You are the controller of your customer data. You must have a lawful basis and any required consent to collect, use, share, and message your customers through the Service; provide legally sufficient privacy notices; respond to data-subject requests; and give us only data you are authorized to process.
• Content. You are responsible for the messages, knowledge base, and other content you send or configure, including messages generated with AI assistance and sent from your account.
• Configuration & oversight. You are responsible for keeping your business information, business hours, knowledge base, automation flows, calendar rules, and escalation settings accurate, and for maintaining any exports or backups you require.
• No prohibited use. You will not use the Service to send spam or unlawful unsolicited messages; harass, discriminate, or deceive; distribute malware or illegal content; infringe others’ rights; collect or expose data without authority; probe or circumvent security or usage limits; resell or provide the Service to third parties without our permission; or interfere with the Service.
• Restricted decisions. You will not use the Service as the sole basis for decisions that produce legal or similarly significant effects about a person, or to provide regulated professional advice, unless you have implemented all legally required human review, notices, consents, and other safeguards.

4. AI, automation & scheduling

The Service can use third-party AI to generate suggested or automated replies and propose scheduling actions. AI output may be inaccurate, incomplete, or inappropriate. You decide whether to enable AI and scheduling, provide the instructions and knowledge used by the system, set escalation controls, and remain responsible for communications and calendar actions made through your account. You must monitor the Service appropriately for your use case and must not rely on AI output as legal, medical, financial, or other professional advice.

When you enable an integration or automated feature, you instruct and authorize us to exchange the data needed to operate it with the relevant provider and to carry out actions triggered by your configuration and customer interactions. This may include sending messages, calling a webhook selected by you, or creating, changing, cancelling, and inviting attendees to Google Calendar events. You are responsible for confirming that your instructions, connected account, availability, and resulting actions remain appropriate.

5. Third-party services

The Service depends on third parties such as Meta/WhatsApp, OpenAI, Google, and hosting and email providers. Your use of connected services is subject to the terms, policies, permissions, and fees applicable to your accounts with those providers. You authorize us to access connected accounts only as needed to provide the features you request. We are not responsible for a third-party service or for interruption, restriction, data change, or loss caused by that service to the extent outside our reasonable control.

6. Fees

Access may be offered free, in trial, or under a paid plan. Any fees, plan limits, billing period, renewal terms, cancellation method, and applicable tax treatment will be disclosed at sign-up or in an order before you purchase. We will not charge you until you accept the applicable commercial terms. Messaging, calendar, or other charges imposed by a connected provider are your responsibility unless an order expressly states otherwise. Paid fees are non-refundable except as stated in an order or required by law. Overdue amounts may result in suspension after reasonable notice.

7. Intellectual property

The Service, including its software, design, branding, and content (excluding Customer Data), is owned by Sagi Kirma or the applicable licensors and is protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during your account term for your internal business operations.

You retain your rights in information and content submitted to or processed through your account (“Customer Data”). You grant us and our service providers a limited right to host, copy, transmit, display, and otherwise process Customer Data only as necessary to provide, secure, maintain, and support the Service in accordance with these Terms and the Privacy Policy. We may use aggregated or de-identified information that no longer identifies you or an individual to analyze and improve the Service. If you provide feedback, you permit us to use it without restriction or compensation, provided we do not identify you publicly without permission.

8. Data protection

Our handling of personal data as a controller is described in our Privacy Policy. To the extent we process personal data in Customer Data on your behalf, the following data-processing terms apply unless a separate signed data processing agreement replaces them:

• Scope and instructions. We process personal data for the account term and any limited deletion or transition period, solely to provide the messaging, inbox, AI, automation, scheduling, security, support, and related operations documented in the Service and these Terms, according to your use and documented instructions. If law requires other processing, we will notify you beforehand unless legally prohibited.
• People and data. Processing may concern your account users, personnel, customers, prospective customers, and other messaging contacts. It may include identifiers, contact and account information, communications, media, notes, tags, automation-flow data, calendar and appointment data, technical data, and any personal data that those people include in messages or that you submit to the Service.
• Our safeguards. We will require personnel with access to personal data to keep it confidential; maintain appropriate technical and organizational safeguards; notify you without undue delay after confirming a personal-data breach affecting Customer Data where required by law; and provide reasonable assistance with data-subject requests, security obligations, impact assessments, and regulator consultations, taking into account the nature of the processing and information available to us.
• Service providers. You generally authorize us to use the providers identified in the Privacy Policy for the specified purposes. We will impose appropriate data-protection obligations on providers that process Customer Data for us and remain responsible for their performance to the extent required by applicable law. Before appointing a materially new provider, we will update the list in the Privacy Policy and provide reasonable notice where required, giving you an opportunity to raise a reasonable data-protection objection.
• Return, deletion and compliance information. During the account term, available Service features may be used to access or export data. On verified request following termination, we will delete or return Customer Data as described on our Data deletion page, except for data that law requires us to retain and residual backups that remain protected until deletion on their normal cycle. On reasonable request, we will provide information necessary to demonstrate compliance with these data-processing terms. Any audit must be legally required or reasonably necessary, use available independent materials first, protect confidentiality, avoid disruption, and be arranged with reasonable notice.
• International transfers. We will use a transfer mechanism required by applicable law for personal data transferred internationally. You authorize the locations and transfer mechanisms described in the Privacy Policy.

You remain responsible for your instructions, the lawfulness and accuracy of Customer Data, and fulfilling your duties as controller. You will not instruct us to process personal data in violation of law. If we reasonably believe an instruction violates applicable data-protection law, we may pause it and notify you.

9. Confidentiality

Each party may receive non-public business, technical, or security information from the other. The receiving party will use it only to perform or receive the Service, protect it with reasonable care, and disclose it only to people who need it and are subject to confidentiality obligations. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose information when legally required after giving notice where permitted.

10. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service, AI output, message delivery, third-party integrations, or calendar availability will be uninterrupted, error-free, complete, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Vinyard will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or US$100. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot lawfully be excluded or limited.

12. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold Sagi Kirma and Vinyard’s personnel and contractors harmless from third-party claims, damages, and reasonable expenses arising from Customer Data, your unlawful use of the Service, or your material breach of Sections 3 or 8. We will promptly notify you of a claim and provide reasonable cooperation. You may control the defense, but may not settle a claim in a way that admits fault by or imposes an obligation on an indemnified party without its consent.

13. Suspension & termination

You may stop using the Service at any time and may request account closure. If you have a paid commitment, cancellation takes effect as stated in the applicable order. We may suspend or limit access immediately when reasonably necessary to prevent security harm, unlawful activity, or material platform-policy violations. We may suspend or terminate for another material breach or overdue payment if you do not cure it within a reasonable period after notice, where the breach can be cured.

On termination, your right to use the Service ends. Sections that by their nature should survive—including accrued payment obligations, intellectual property, confidentiality, disclaimers, liability limits, indemnification, and general terms—will survive. Data access, export, retention, and deletion are governed by Section 8, the Privacy Policy, and Data deletion.

14. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, security, or business practices. We will post the updated version and revise the “Last updated” date. For a material change affecting an existing paid Customer, we will provide reasonable advance notice by email or in the Service when practicable. Changes required for legal or security reasons may take effect sooner. Continued use after the effective date constitutes acceptance; if you do not agree, you must stop using the Service before that date.

15. Governing law & disputes

These Terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa, Israel will have exclusive jurisdiction, without regard to conflict-of-laws rules. Mandatory rights and jurisdictions that cannot lawfully be waived remain unaffected. Before filing a claim, each party will make a good-faith effort for 30 days to resolve the dispute after written notice, unless urgent injunctive relief is reasonably necessary.

16. General

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. You may not assign these Terms without our written consent; we may assign them as part of a reorganization or transfer of the business or Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. The parties are independent contractors; these Terms create no partnership, agency, employment, or third-party beneficiary relationship.

These Terms, the Privacy Policy, any applicable data-processing agreement, and any accepted order are the entire agreement concerning the Service and replace prior discussions on that subject. If they conflict, a signed order or data-processing agreement controls for its subject matter, followed by these Terms and then the Privacy Policy.

17. Contact

The Service is provided by Sagi Kirma, an Israeli sole proprietor registered as an exempt dealer (עוסק פטור), trading as Vinyard. Questions and legal notices can be sent to hello@getviny.com. Privacy requests can be sent to privacy@getviny.com.