Terms of Service

Last updated: 19 July 2026

These Terms of Service (“Terms”) govern your access to and use of Vinyard — the AI-assisted customer-messaging platform available at getviny.com and its applications (the “Service”), provided by Vinyard (“Vinyard”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind it.

1. The Service

Vinyard lets businesses connect messaging channels (such as the WhatsApp Business Platform), receive customer messages in a shared inbox, and send replies — with optional AI-generated responses and automation flows. We may add, change, or discontinue features over time.

2. Accounts & eligibility

You must provide accurate information, keep your credentials secure, and be responsible for all activity under your account. You must be at least 18 and able to form a binding contract. You are responsible for your team members’ use of the Service.

3. Your responsibilities

• Compliance. You will use the Service in compliance with all applicable laws and with the terms and policies of the messaging platforms you connect — including the WhatsApp Business Messaging Policy and Meta’s platform terms.
• Consent & notice. You are the controller of your customers’ data. You are responsible for having a lawful basis and any required consent to message your customers and to process their data through the Service, and for providing them your own privacy notice.
• Content. You are responsible for the messages, knowledge base, and other content you send or configure, including messages generated with AI assistance and sent from your account.
• No prohibited use. You will not use the Service to send spam or unsolicited messages, to harass or deceive, to distribute malware or illegal content, to infringe others’ rights, or to attempt to disrupt or gain unauthorized access to the Service.

4. AI features

The Service can generate suggested and automated replies using third-party AI. AI output may be inaccurate, incomplete, or inappropriate for a given situation. You are responsible for reviewing and for any messages sent from your account, and you should not rely on AI output as professional (legal, medical, financial, etc.) advice.

5. Third-party services

The Service integrates with third parties (e.g. Meta/WhatsApp and OpenAI). Your use of those services is subject to their own terms, and their availability is outside our control. We are not responsible for third-party services.

6. Fees

Access may be offered free, in trial, or under a paid plan as described at sign-up or in a separate order. Messaging costs charged by the messaging platform (e.g. WhatsApp conversation fees) are your responsibility unless we agree otherwise in writing. Fees are non-refundable except as required by law.

7. Intellectual property

The Service, including its software, design, and content (excluding your data), is owned by Vinyard and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. You retain all rights to your data; you grant us the rights needed to operate and provide the Service.

8. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we do so as your processor; a data processing agreement is available on request.

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Vinyard will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the 12 months before the claim, or US$100.

11. Indemnification

You will indemnify and hold Vinyard harmless from claims, damages, and expenses arising out of your content, your use of the Service, or your breach of these Terms or of applicable law or platform policies.

12. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or fail to pay. On termination, your right to use the Service ends; you may request export or deletion of your data as described in the Privacy Policy and Data deletion.

13. Changes

We may update these Terms from time to time. We will post the updated version and revise the “Last updated” date; your continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa will have exclusive jurisdiction, without regard to conflict-of-laws rules.

15. Contact

Questions about these Terms? Email privacy@getviny.com.